The WCGRB has a wide range of responsibilities as a regulatory authority which are addressed below:
The board conducts thorough investigations to ensure that the license is only given to appropriate organizations who meet all the legal requirements and abide by the laws.
Also, after the issuance of a license, the board maintains oversight of the licensed industry to ensure that all operations there comply with the license requirements and are fair to the public.
The license holders should make sure to comply with all the requirements set by the board during all their gambling and betting activities, and make sure they operate in a socially responsible manner.
The board conducts regular research into the legal framework and amends it with new rules based on technological and public innovation. You can find a list of all the rules and frameworks used by the board on their website under the legislation page.
The laws are also strictly enforced by regularly checking the industry to detect illegal gambling and persecute the people involved in illegal methods. The crackdown on illegal gambling ensures a steady and credible gambling industry.
The board also conducts regular audits on license holders and if any issues are discovered, they are addressed in a quick and efficient manner. Financial audits help in recognising the trends of the gambling industry on the economy.
Another important responsibility of the board is to conduct and attend national and international conferences related to gambling to keep up to date on current events. The board also has training programs and holds public forums to keep the internal training programs.
The aim of this division is to raise awareness and educate the population aware of the developments in the industry
WCGRB has comprehensive data on different aspects of the industry, such as performance plans, annexures, annual reports, financial reports, and more in the Western Cape.
The website has dedicated sections for Documents and Statistics, where you can find this information with respect to casinos, limited payout machines, horse racing, and sports betting. The information is very well arranged according to years and months to make it more organised.
The WCGRB operates on some core values to ensure the maximum efficiency of the gambling industry and serve the public as follows:
WCGRB offers multiple contacts as they can be reached through email at [email protected] or by call at +27 21 480 7400 and their main office is located at 24 Fairway Close, Parow, Cape Town, 7500.
Other than general contact lines, there are also dedicated lines for different purposes. For example, emails regarding complaints and disputes can be sent to [email protected] while illegal gambling can be reported at [email protected]
WCGRB plays a very important role in the gambling industry in the Western Cape as it not only regulates licenses but also has a lot of other functions such as structuring the industry, keeping up with standards, and offering effective gaming regulations.
The board ensures that the gambling industry does not have any criminal elements and is fair to the public. In conclusion, WCGRB is a critical aspect of the gambling industry and the authority operates in full transparency to the public to offer the best gambling and betting experience.
Yes, WCGRB is concerned with raising public awareness and to that end, it holds open board meetings regularly and the dates for the same are listed on the website.
WCGRB offers a lot of contacts that can be used to report illegal gambling activity, the methods include calling the board or sending them an email.
No, the WCGRB does not license or oversee Bingo or Electronic Bingo Terminals, it only manages casinos and limited payout machines for betting.
The WCGRB offers statistics on the gambling industry which include tax collections for casinos, limited payout machines, horse racing, and sports betting with respect to different years.
Plus, there is a Responsible Gambling Committee within the organisation to assist with safe gambling and public awareness.